Cloud Admin EAP FAQ

Cloud Admin EAP FAQ2023-05-09T15:18:33+02:00

Welcome to the Cloud Admin Early Access Program FAQ.

Does conpal Cloud support social login?2023-05-11T15:55:14+02:00

No, not in EAP. Social login is supported but not enabled in the EAP. It will be made available in a follow-up release.

What requirements are there for passwords chosen by the use?2023-05-11T17:15:10+02:00

Passwords must meet all of the following criteria:
Length: min. 8 characters
Upper case letters: min. 1
Lower case letters: min. 1
Digits: min. 1
Special characters: min. 1
History: 3
Password must not contain the user’s name or email address.

Is the Cloud Admin compliant with the GDPR?2023-05-11T16:01:02+02:00

Yes

How does conpal LAN Crypt Cloud basically work?2023-05-11T15:59:44+02:00

The conpal Cloud offers companies a way to easily and flexibly define data worth protecting, enact rules for encryption, identify users who can access it, and manage these access rights dynamically and centrally. A cloud-based admin console distributes rules and keys (contained in a personalized profile) to users’ endpoints, which are consumed and applied by apps (“clients”) on the endpoints. These clients decrypt and encrypt the files that the users work with according to the defined rules.

Do I need to install the new clients even if I use the on-premises admin?2023-05-23T16:07:42+02:00

No. However, all new features will be made available in the so-called unified client. If a customer is interested in using any of the new features, he will have to install the new version of the client. When configuring/installing the Windows client, please note: Select the “Customized” option and the “Cloud Connector” to use with the Cloud Admin.

Will the on-premises admin continue to be developed and maintained?2023-05-11T15:58:21+02:00

Yes. The on-prem administration is not discontinued. It is maintained and will also receive new features.

Can I use the Cloud Admin in productive operation?2023-05-11T15:57:38+02:00

The software provided via the EAP are pre-production versions. Even though these versions are developed and tested according to the usual quality standards, it is not recommended to use them in production environment.

Who do I contact with questions?2023-05-11T15:57:20+02:00

A dedicated e-mail address has been set up for communication during the EAP (cloudeap@conpal.de). This is the preferred channel through which participants can contact conpal directly with their questions, etc. The mailbox is managed by a team of experts to ensure immediate and targeted support.

Where do I report bugs or issues?2023-05-11T15:57:01+02:00

A dedicated email address has been established for communication during the EAP (cloudeap@conpal.de). This is the preferred channel through which participants can contact conpal directly with their questions, etc. The mailbox is managed by a team of experts to ensure immediate and targeted support.

What am I supposed to do in the EAP?2023-05-11T15:56:41+02:00

The EAP is designed to give interested parties an early opportunity to engage with the product and provide feedback. The feedback is intended to help improve the product for optimal integration and coverage of customer requirements.

How long is the EAP set to run?2023-05-11T15:56:23+02:00

The EAP is limited in time. The current plan is for the EAP to run through the end of August 2023. At that time, the launch of v1.0 is planned.

On which platform is conpal Cloud Admin hosted?2023-05-09T15:15:47+02:00

conpal Cloud Admin is hosted in Microsoft Azure.

Does conpal Cloud support multi-factor authentication?2023-05-11T15:54:49+02:00

No, not in EAP. MFA is supported but not enabled in the EAP. It will be made available in a following release.

How can a user recover from a forgotten password?2023-05-11T15:54:08+02:00

Password-reset is handled via the self-service system. A link is sent to the user’s registered email address allowing him to set a new password.

How does a user sign-in to LAN Crypt?2023-05-11T15:53:40+02:00

Users sign in with their email-address and their password.

Which encryption algorithms does a cloud managed LAN Crypt Client support?2023-05-11T15:53:19+02:00

XTS-AES 256.

Can conpal Cloud Admin be used concurrently to LAN Crypt on-prem admin?2023-05-11T15:50:27+02:00

Yes. Both administrations can be operated in parallel and even manage the same users and groups. However, LAN Crypt clients can only be connected to a single administration backend at a time.

Can conpal Cloud Admin import users from a directory system?2023-05-11T15:49:42+02:00

Yes. conpal Cloud Admin can import user and group information from Azure AD.

How is sensitive data stored and protected in the cloud?2023-05-11T15:49:23+02:00

All security related data such a keys are stored in dedicated secret and encryption management systems. Current implementation uses HashiCorp Vault to store encryption keys within a physical storage.

In which geography are the customer data processed in the conpal Cloud Admin stored?2023-05-11T15:48:11+02:00

conpal Cloud Admin stores and processes all customer data in Azure’s ‘West Europe’ region.

In which geography is conpal Cloud Admin hosted?2023-05-11T15:47:39+02:00

conpal Cloud Admin is hosted in Azure’s ‘West Europe’ region.

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